Customer Account Deletion Policy

At Kanyaka, we value your privacy and respect your decision to manage your personal data. If you choose to delete your account, please carefully review the following terms and conditions:

1. Account Deletion Request

• Customers can request the deletion of their account by contacting us through the designated method provided on the website (e.g., email or account settings).
• The request must include verification details (e.g., registered email ID, phone number) to ensure authenticity.

2. Data Deletion

• Upon account deletion, we will erase all personal data associated with your account, except for data we are legally required to retain.
• Any data retained for legal, regulatory, or security purposes will be securely stored and accessible only under specific circumstances.

3. Pending Orders

• If there are any pending or ongoing orders, account deletion will be processed only after the order is completed or canceled.
• Refunds or disputes related to your account must be resolved prior to initiating the deletion.

4. Non-Recoverability

• Once your account is deleted, it cannot be restored. You will need to create a new account if you wish to use our services again.
• Previous order histories, wish lists, and saved preferences will also be permanently removed.

5. Third-Party Data Sharing

• If any data has been shared with third-party partners (e.g., payment gateways, delivery services), their policies will govern how they handle the data.
• We recommend reviewing their terms for further information on their data retention practices.

6. Legal Obligations

• Kanyaka reserves the right to retain certain information to comply with tax, legal, and regulatory requirements.
• Account deletion requests may take up to 30 days to process, subject to applicable laws.

7. Exceptions

• Accounts involved in fraudulent activities or policy violations may not be eligible for deletion until the matter is resolved.
• Any violations of the Terms of Service prior to account deletion will remain subject to resolution.

8. Contact Information

• For account deletion requests or further inquiries, please contact our customer support at:
  Email: info@kanyakab2b.com
  Phone: +91 70862 52090

By requesting the deletion of your account, you acknowledge that you have read and understood these terms and conditions.